SEW-EURODRIVE’s Service strategy
revolves around a simple factor: Satisfied customers. In order
to achieve our goal, we have created an extensive service portfolio.
Our service is provided locally and we assure the availability
of spare parts worldwide. As a result standstills can be kept to
a minimum. Our extensive range of experience and expertise has
been tailored to create specific modules which can be applied individually
or used in combination to meet your requirements. This service is
accessible in Canada via our head office and regional assembly centres during
hours with our head office in Toronto being
the primary point for emergency service, 24 hours per day.
We appreciate that each customer has different service requirements,
which is why we offer support where you need it most. In cooperation
with you, through our on-site survey service we ensure complete
replacement availability of your drive technologies. While one
customer might require support
may require an inspection, maintenance or even have an application
programmed. The service requirements are extensive and varied between
applications and locations. The service strategy of SEW-EURODRIVE
is designed to meet all these requirements.
The CDS® provides a modular service concept, which
is based on decades of extensive practical experience. The
services of the individual CDS® module are available
for your specific needs. All CDS® modules are flexible,
which means the relevant services can be combined as required to offer
tailor made solutions.
Our service organizations in over 60 assembly plants worldwide,
ensures that complete drives and spare parts are quickly available
- in many regions even within 24 hours.
SEW-EURODRIVE through CDS now enable customers to receive total
product-life support. We have created a customer support
team to ensure that all SEW-EURODRIVE customers have a direct
service partner to contact at all times. Our service support team
users of SEW-EURODRIVE equipment on any questions relating to
service for drive engineering that
they may have and the service is free of charge. So whether you
need advice relating to spare parts, inspection, maintenance
or modernization, we will support you by providing you with a personal
...so why not address a member of the service customer support
team in our Service Centre – they’ll
be happy to work with you.