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SEW-Eurodrive is committed to respecting our customer's privacy. Once you choose to provide personally identifiable information, either on our website or to one of our sales representatives, it will only be used in the context of your customer relationship with SEW-Eurodrive.

When accessing our website, we may collect personal information from you, including your: (a) full name; (b) e-mail address; (c) mailing address; (d) daytime, evening and/or cellular telephone numbers; (e) type of business you work in; (f) type of industry you work in; (g) information you are interested in learning more about; and/or (h) any other information requested on the applicable form.

SEW-Eurodrive will not sell, rent, or lease your personally identifiable information to others. Unless required by law or your prior permission is obtained, SEW-Eurodrive will only share the personal data you provide with other SEW-Eurodrive entities and/or business partners who are acting on SEW-Eurodrive’s behalf to provide you products and services. Such SEW-Eurodrive entities and/or national or international business partners are governed by SEW-Eurodrive’s privacy policies with respect to the use of this data.

By registering with, or providing personal information to us, you hereby allow us and our affiliates to use your personal information for any purpose related to the operation of our business. The personal information that you submit to us remains your property, but by submitting such information to us, you grant us and our affiliates the right, subject to applicable municipal, provincial and federal law, to use the personal information for marketing purposes. We may disclose personal information to employees, third-party agents and independent contractors, and to our sales representatives who may contact you directly. You agree that we may contact you at any time with updates and/or any other information that we may deem appropriate for you to receive in connection with your continued use of SEW-Eurodrive products and services and our website. In addition, if you identify yourself to us by sending us an email with questions or comments, we may use such information (including personal information) to respond to your questions or comments, and we may file your questions or comments for future reference. We may also supplement the information that we collect with information from other sources to assist us in evaluating and improving our services, and to determine your preferences so that we can tailor our website and services to your needs. By submitting your personal information and opting in to join our mailing list, you agree to receive e-mail marketing from us in accordance with Canada’s anti-spam legislation.

SEW-Eurodrive or our affiliates may also use contact information from your personal information to send you information about and/or contact you regarding: (i) the Website and products and services; (ii) our or our affiliates’ other products, services and offerings; (iii) the offerings of third parties; and (iv) your account status. Please keep in mind, though, that we do not control, and are not responsible for, the practices of our third-party advertisers or those of affiliates.

We may collect certain non-personally identifiable information about you when you visit many of the pages of our website. This non-personally identifiable information includes, without limitation, the type of browser that you use (e.g., Mozilla, Internet Explorer), your IP address, the type of operating system that you use (e.g., Windows, Mac OS) and the domain name of your Internet service provider (e.g., Rogers, Bell, Shaw). We use the non-personally identifiable information that we collect to improve the design and content of the website and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze website usage, as well as to offer you products and services.

Some or all of the personal information SEW-Eurodrive collects may be stored or processed on servers located outside your jurisdiction of residence, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts or law enforcement agencies in those jurisdictions according to laws in those jurisdictions. Subject to applicable laws in such other jurisdictions, we will use reasonable efforts to ensure that appropriate protections are in place to require the data processor in that jurisdiction to maintain protections on the personal information that are equivalent to those that apply in the jurisdiction in which you live.

Our website may contain links to third-party owned and/or operated websites. SEW-Eurodrive is not responsible for the privacy practices or the content of such websites. These third-party websites have separate privacy and data collection practices and SEW-Eurodrive has no responsibility or liability relating to them.

SEW-Eurodrive reserves the right to use personally identifiable information to investigate and help prevent potentially unlawful activity that threatens SEW-Eurodrive or our affiliates, moreover, upon the appropriate request of a government agency, law enforcement agency, court or as otherwise required by law, SEW-Eurodrive may disclose personally identifiable information.

SEW-Eurodrive endeavours to safeguard and protect our customers’ information. The privacy of your personal information is very important to us. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information that you transmit to us, and you do so at your own risk.

We encourage you to periodically review these policies as we may choose to change them occasionally to reflect industry initiatives, changes in the law or technology or changes in our practices regarding information collection, use and disclosure. SEW-Eurodrive reserves the right to change or update this Privacy Policy at any time by posting a notice on our website that we are changing our Privacy Policy. You can determine when this Privacy Policy was last revised by referring to the “Last Updated” legend at the top of this page. If the manner in which we use personally identifiable information changes, we may notify you by: (a) sending the modified policy to you via email; and/or (b) by any other reasonable means acceptable under applicable provincial and federal law.

This Website is only for users from Canada. If you are visiting us from the European Union, please visit the SEW-Eurodrive website responsible for serving your territory. Please note that we may transfer your personally identifiable data outside the European Union for use for any of the purposes described in this Privacy Policy. By using the Website and providing us with your personal data, you consent to such transfer of your personal data.

If you have any questions about this Privacy Policy, please e-mail us at cscanada@sew-eurodrive.ca